employee events reservations

Interested in working at Karel V?

In the role of Events employee, you are the first point of contact for guests who want to make a reservation in one of our 13 unique rooms, possibly combined with overnight stays and/or dinner in Restaurant Karel 5 or Brasserie Goeie Louisa. Together with your colleagues of the Events reservations team, you strive for an optimal occupancy of the rooms and act as a link between the guest and your colleagues in the other departments. The careful transmission of information to the various departments within the company is of exceptional importance, as it contributes to successful cooperation and an unforgettable experience for our guests. They don’t have to think about anything anymore because of your careful preparations.

The job

WHO ARE YOU?

PROFILE
We are looking for a colleague with a strong sense of responsibility and a welcoming attitude. You enjoy working independently, have a proactive attitude and are precise.

Someone who is able to listen carefully to the wishes and needs of the guest and make an appropriate proposal.
Someone who works in a structured and accurate manner with an eye for detail.
You are strong communicator, both oral and written in Dutch and English
You have knowledge of Microsoft Office and knowledge of Thynk / Opera Cloud is a plus
You have a positive attitude and goal-oriented approach
You are independent and work well individually, but are also part of a close-knit team.
You have a relevant education at MBO/HBO level or work experience in the hospitality sector

WHAT IS YOUR DAY LIKE?

JOB RESPONSIBILITIES
The ability to multitask effectively and handle hectic situations well is essential for this position. This department is characterized by constant activity and lively dynamics.

You will process requests in the system and create and send appropriate quotes. You then modify the proposals after feedback from the guest.
You take stock of the requirements and maintain contact regarding the passage, filling and changes of reservations.
You do relationship management by receiving contacts and are responsible for after-sales. Furthermore, you provide tours for potential clients by appointment or interested guests who walk in.
You are the link between the operation and the guest. You ensure that all details are taken care of to perfection in the run-up to the event and relieve the guest in organizing their event.
You think in possibilities, tackle problems with creative solutions and handle any complaints.

WHAT DO WE OFFER?
WE OFFER:
An appropriate salary for part-time or full-time employment;
A workplace in a beautiful, monumental hotel;
The opportunity to experience for yourself what it is like to stay overnight at Grand Hotel Karel V;
Special overnight rates for yourself, family and friends (upon request and availability);
A collegial environment with room for personal development;
A challenging position at a company where own initiative is appreciated;
Discount on your health insurance with Menzis, CZ or Zilveren Kruis.
ABOUT US

OVER ONS

Grand Hotel Karel V is een vijfsterren hotel in centrum van Utrecht op ongeveer 10 minuten vanaf het Centraal Station. Een stand-alone hotel met 121 hotelkamers, 13 event zalen, Brasserie Goeie Louisa, Restaurant Karel 5 en een wellness– en fitness centre.

Wij staan voor open communicatie, een plezierige werksfeer, een veelbelovend product in een prachtig historisch pand en goede bereikbaarheid.

Onze medewerkers de basis van ons succes. Achter en voor de schermen. Gericht op service en altijd gericht op kwaliteit! Met gemeenschappelijke waarden als betrokkenheid, respect en initiatief bestaat er een unieke sfeer om te werken en jezelf te ontwikkelen. Wij streven ernaar elke dag weer de verwachtingen van onze gasten te overtreffen.

APPLY NOW

Herken jij jezelf in het boven gestelde profiel? Stuur dan je CV en motivatiebrief naar Betty Piepot, Hoofd Personeelszaken (personeelszaken@karelv.nl). Uiteraard is zij ook beschikbaar voor het beantwoorden van je vragen.

Solliciteer door middel van het uploaden van je CV en motivatiebrief.