Reservations agent

Interested in working at Karel V?

Grand Hotel Karel V is immediately looking for an enthusiastic and proactive full-time or part-time Reservations Agent! Are you guest-oriented? Do you have an eye for detail? Do you see yourself working in a monumental five-star hotel in the historic center of Utrecht? Then read on!

The job


What makes you such a good reservations agent?
You have at least six months of work/internship experience within the Front Office and/or Reservations in a similar working environment.
You have an excellent command of the Dutch and English language, spoken and written.
You have knowledge of hotel systems. Knowledge of OperaCloud PMS is an advantage.
You have strong communication skills and a commercial attitude.
Your great sense of responsibility ensures that you can work independently and accurately.


As a Reservations Agent you are the spider in the web and you are the first point of contact for making room reservations, both by telephone and by email. You also handle reservations that come in through the hotel systems.

In addition to processing reservations, you also handle all requests and ensure that the entire reservation process runs smoothly. Changes and special requests from the guest will also be communicated to you. In short: you ensure that the guest’s five-star experience starts with the very first contact.

You want to help every guest in a personal and hospitable way.
You enter all requests for individual room and group reservations in the system.
You handle all incoming emails and requests.
You create quotes and contracts for group reservations.
You manage and follow up on options.
You solve problems. and handles any complaints.
You communicate daily with various departments about the bookings made and any special requests from the guest.
You build and maintain relationships.


Grand Hotel Karel V is a five-star hotel in the center of Utrecht, about 10 minutes from Central Station. A stand-alone hotel with 121 hotel rooms, 13 event rooms, Brasserie Goeie Louisa, Restaurant Karel 5 and a wellness and fitness center. We stand for open communication, a pleasant working atmosphere, a promising product in a beautiful historic building and good accessibility.

Our employees are the basis of our success. Behind and in front of the scenes. Focused on service and always focused on quality! With common values ​​such as commitment, respect and initiative, there is a unique atmosphere in which to work and develop yourself. We strive to exceed the expectations of our guests every day.


A suitable salary for part-time or full-time employment;
A workplace in a beautiful, monumental hotel;
The opportunity to experience for yourself what it is like to spend the night at Grand Hotel Karel V;
Special overnight rates for yourself, family and friends (upon request and availability);
A collegial environment with room for personal development;
A challenging position at a company where personal initiative is valued;
Discount on your health insurance with Menzis, CZ or Zilveren Kruis.


Do you recognize yourself in the profile above? Send your CV and motivation letter to Betty Piepot, Head of Human Resources ( ). Of course she is also available to answer your questions.

Apply by uploading your CV and motivation letter.