Guest relations intern

Interested in working at Karel V?

Are you looking for a challenging internship where you can use and develop your communication skills? Then we have the internship for you! Grand Hotel Karel V in Utrecht is looking for an enthusiastic and motivated intern in the field of Guest Relations.

As an intern Guest Relations at Grand Hotel Karel V you will have the opportunity to work in a
five-star hotel with a rich history in the center of the city of Utrecht.
Utrecht. A hotel in a monumental building with 13 event rooms varying in
size and style, a peaceful and green courtyard garden, 121 spacious hotel rooms, a Brasserie and in addition a Restaurant awarded with Michelin star.

the internship

YOUR PROFILE

This position is designed to further raise the service level. Together with the reservations department you can think along about optimizing the VIP processes, arrangements and all other facets of Guest Relations. The expectations of guests in a five-star hotel are high, but we want to exceed these expectations. Going the extra mile for the guest and relieving them during their stay are the pillars of this position. In this position you will deal with VIP guests, special requests, reviews and complaint handling, among other things.

You are:

Available for a minimum of 32-38 hours for a minimum period of 6 months;
Communicatively strong and proactive;
Affinity with the hospitality industry;
Unburdening and exceeding expectations enthuse you;
You have an eye for detail and work accurately;
You master the Dutch and English language in word and writing;
You are pursuing an education in hospitality or tourism.

WHAT WILL BE YOUR DUTIES?

VIP guests identification and preparation the stay;
Responsibility for internal communication regarding VIP guests;
Expanding guest profiles;
Handling extras and special occasions;
Welcoming guests;
Taking care of guests during their stay;
Handle incoming requests and emails;
Assisting with complaint handling;
Daily contact with various departments regarding bookings made and special requests;
Evaluating reviews on various platforms.

WHAT DO WE OFFER?

A nice and recognized internship where personal and cozy are characteristic.

Internship remuneration of € 500 and many extras such as the “know where you work program” where you stay overnight as a guest in the hotel.

A committed coach who teaches you to realize operational impact by asking the right questions of the right colleagues.

ABOUT US

Grand Hotel Karel V is a five-star hotel in the center of Utrecht about 10 minutes from Central Station. A stand-alone hotel with 121 hotel rooms, 13 event rooms, Brasserie Goeie Louisa, Restaurant Karel 5 and a wellness and fitness center. We stand for open communication, a pleasant working atmosphere, a promising product in a beautiful historic building and good accessibility.

Our employees are the basis of our success. Behind and in front of the scenes. Focused on service and always focused on quality! With shared values of commitment, respect and initiative, there is a unique atmosphere to work and develop yourself. We strive every day to exceed the expectations of our guests.

APPLY NOW

If you have any questions about the vacancy or about working at Grand Hotel Karel V in general, please contact Betty Piepot by phone or email.

Apply by uploading your CV and cover letter.