Grand Hotel Karel V

is open again!

Dear guest,

We are pleased to be open again for overnight stays, lunch, dinner and meetings. Because the safety and health of you as a guest and our employees are paramount, we follow the guidelines set by RIVM and the government. We think it is important to inform you about the measures we have taken to prevent the risks of infection and spread of the Corona virus.

Read the exact details below.

For questions, please contact +31 (0) 30 233 75 55.

With kind regards,

Team Grand Hotel Karel V

BISTRO

Bistro Karel 5 in Utrecht is a delightful experience of our monastery kitchen with a creative twist. U can reserve a table for lunch from 11.30 AM and for dinner from 05.30 PM. The terrace is opened daily from 09.00 AM.

EVENTS & RESTAURANT

Our Restaurant is open by reservation only for dinner from Monday until Saturday from 6 PM until 9 PM. Information about renting rooms is on request, our team is happy to think along with you about the possibilities.

More information

Keep an eye on our website and this page for more information. For questions, please contact us via +31 (0)30 233 75 55.

Wellness

Open: van 06.00 uur tot 23.00 uur

Een verfrissend wellness-avontuur. Dompel onder in de elementen en hervind uw balans. De sauna verhoogt de weerstand en herstelt de harmonie in het lichaam. Ontspan daarna in het stoombad, het solarium of het verkwikkende jet-stream bad. In onze wellness is badkleding verplicht.

Puur

By Kristel

Bekijk behandelingen | Reserveren

Neem een kleine pauze van het dagelijks leven. Iedere massage en elke druppel weldadige olie doen het lichaam herleven. Schoonheidsspecialiste Kristel van Oostenbruggen verwelkomt u in de zevende hemel met heerlijke behandelingen.

RESERVEER EEN BEHANDELING

Aandacht voor lichaam en geest. Verfris en verstevig de huid met een van de diepwerkende gezichtsbehandelingen, manicures of lichaamspakkingen. Vergeet daarna al uw zorgen tijdens een van de heerlijke massages.

Maandag: gesloten
Dinsdag: 13.00 – 21.00 uur
Woensdag: 09.00 – 17.30 uur
Donderdag: 09.00 – 17.30 uur
Vrijdag: 09.00 – 17.30 uur
Zaterdag: 09.00 – 17.00 uur
Zondag: 13.30 – 19.00 uur op afspraak voor massages

Annuleringsbeleid: als u niet in de mogelijkheid bent om op uw afspraak te komen, vragen we u dit 48 uur van te voren aan te geven. Voor reserveringen die geannuleerd worden in minder dan 48 uur van te voren, wordt 50% van de totale boeking alsnog in rekening gebracht. Voor reserveringen die binnen 24 uur van te voren geannuleerd worden, geldt dat 100% van de totale boeking in rekening wordt gebracht. Wanneer u te laat bent op uw afspraak, wordt de geplande eindtijd van de behandeling aangehouden.

CADEAUKAART

Met de Grand Hotel Karel V Cadeaukaart bepaalt u zelf het gewenste bedrag. Wij zorgen voor een mooi verpakte voucher.

LEES MEER

Frequently asked questions COVID-19

General

How do you maintain the 1.5 meter standard?

By means of clearly indicated routing in all public areas and adapted arrangements in our restaurants and halls.

Are disinfectants present?

Sufficient disinfectants are available in the general areas and the rooms.

How do you ensure that there are not too many people?

At each entrance there is a doorman who welcomes our guests and asks the health questions. Only guests with reservations are allowed to enter, so we always know how many guests are present.

Is there a wardrobe available?

We can no longer take your coat from you, you can hang it on the appropriate coat racks. Our employees will designate these.

Can I still use the toilet?

Depending on where you need to be, you will be assigned a toilet group.

How do I know which measures you are taking during my visit?

We ensure that all measures we take are clearly visible, and there are also enough employees available to answer your questions and provide you with further information.

Can I still park my car with you and get an exit ticket?

Yes, you can still park your car with us under the same conditions. We will provide you with an exit ticket at the end of your stay.

Rooms & facilities

How do I check in?

In principle, check-in proceeds as usual. To prevent the spread of the Coronavirus, there are plexiglass screens at the reception. The reception is also regularly cleaned.

How do I keep the rooms clean during my stay?

Your room will only be cleaned when you are not present. If you stay within the walls of Karel V all day, you can arrange with the reception what time you want your room to be cleaned. This is possible between 9 AM and 2 PM.

How is breakfast served?

Due to hygiene measures, we only offer an à la carte breakfast instead of a breakfast buffet. You can reserve a table in the Restaurant via reception or opt for room service or a take-away breakfast. You can place your order for this via the breakfast menu in the room.

Are the doormen still bringing the suitcases to the room?

Our porters will ask you if it is desirable to bring your luggage to the room and they will do this with a trolley.

Are all facilities in the hotel open?

Our fitness and wellness facilities are closed until September 1. Our Puur beauty salon is open by appointment.

Is roomservice available?

Yes, you can order dishes and drinks from the menu throughout the day. The room service menu can be found on the television in your hotel room. You can place your order by phone.

Can I have a drink in the hotel bar?

The hotel bar remains available for hotel guests who want to enjoy a snack and/or drink from the bar menu. Reservations are also necessary for the bar, this can be done on the spot. Naturally, measures have also been taken here to keep us at a sufficient distance.

Can I still use the fitness- and wellnessfacilities?

Our fitness- and wellnessfacilities are open again from July 1st. Reservations are mandatory and can be done at the reception.

Events

Which room configurations are possible?

All our rooms are adapted to the 1.5 meter society. Our team is happy to think with you about the possibilities and which room and layout are suitable for this.

Is it still possible to use lunch and / or dinner?

Lunch and dinner are certainly possible. Due to hygiene measures, we serve packed lunches instead of a buffet lunch. The options for lunch and dinner are discussed with our team in advance.

Can we still move freely through the building during breaks?

Breaks outside the room are possible in time blocks. The options will be discussed with you on the day of the meeting.

Restaurant & Bistro & Terrace

How is sufficient distance kept between staff and guest during dinner?

Serving drinks and dishes is done by means of special trays and carts.

How can guests keep enough distance?

The setups in our Bistro and Restaurant are adapted to the 1.5 meter rule. The chairs at the tables are also set apart. There is one entrance and one exit in each room, unless the passage provides enough space to allow two-way traffic.