Name: Grand Hotel Karel V
Telephone: +31(0) 30 233 75 55
Price range: €209 - €1100

Phishing Attempts
Targeting Hotel Guests
Dear Guest(s),
We are currently receiving reports from travelers who have been targeted by phishing attempts via various channels, including fake emails, text messages (such as WhatsApp), or websites.
These fraudulent messages often falsely claim that there is an issue with the payment of an upcoming stay and ask guests to enter payment details via a link.
These messages are not sent by Grand Hotel Karel V.
The senders misuse well-known Grand Hotel Karel V and Best Western logos to make it appear as though the messages originate from our hotel. This is not the case.
Never click on links in these messages and do not share any personal or payment details.
If you are unsure about a message you have received, please contact us directly at info@karelv.nl or by phone at +31(0) 30 233 75 55

- WHAT HAS HAPPENED?
- We are currently seeing phishing attacks affecting the global hotel industry and not limited to our hotel.
  It is possible that your booking details have been accessed by unauthorized third parties, such as:
  - Name
  - Contact details
  - period of stay
  As a precaution, we are informing you of this, even though we cannot confirm at this time whether you have been personally affected.
- OUR RESPONSE
- We take this incident very seriously.
  
  Through our booking partner Best Western, an external data specialist has been engaged to investigate the matter, and we are working diligently towards a solution.
  We are taking all possible measures to prevent further fraud and to protect your personal data as much as possible.
- HOW YOU CAN PROTECT YOURSELF
- Have you received a suspicious message?
  - Keep the message
  - If possible, take a screenshot
  - Do not click on any links
  Have you already entered payment details?
  Please contact your bank immediately.
  Your safety is important to us.
- FREQUENTLY ASKED QUESTIONS (FAQ)
- What should I do if I receive an email or WhatsApp message asking me to verify my booking?
  Ignore these messages and contact us directly by phone.
  Do not click on any links and do not follow any instructions in these messages.
- Which data may have been affected?
  External data specialists are currently investigating which personal data may have been affected.
  As phishing messages may contain accurate booking information such as:
  Name
  Phone number
  Email address
  Reservation number
  Period of stay
  we cannot at this time rule out that you may have been affected.
- How did these incidents occur?
  This is still under investigation.
  This attack is affecting the entire hotel industry and is not limited to our hotel.
- What Measures have we taken?
  Grand Hotel Karel V has engaged an external security company through our booking partner Best Western.
  In addition, we are reviewing our security measures and implementing updates and password changes.
- What happens next?
  We hope this information answers your questions.
  As soon as we have additional relevant information, we will inform you immediately.
  Thank you for your patience and understanding.
  This incident is our highest priority.
- Contact information Bookings partner Best Western Hotels
  If you have any questions, you can also contact us via:
  support.emea@bwh.com

Phishing Attempts Targeting Hotel Guests

WHAT HAS HAPPENED?

OUR RESPONSE

HOW YOU CAN PROTECT YOURSELF

FREQUENTLY ASKED QUESTIONS (FAQ)

WHAT HAS HAPPENED?

OUR RESPONSE

HOW YOU CAN PROTECT YOURSELF

FREQUENTLY ASKED QUESTIONS (FAQ)

Phishing Attempts
Targeting Hotel Guests